Thank you for choosing Earthoc Energy Limited ("we," "us," or "our"). This Refund Policy ("Policy") applies to purchases or transactions made through our website or services. Please read this Policy carefully before making a purchase, as it outlines our refund procedures and your rights and obligations regarding refunds.
1.1 Product or Service Eligibility: Our refund policy applies to eligible products or services that are clearly stated as refundable at the time of purchase. Non-refundable products or services will be clearly indicated.
1.2 Time Limit: To be eligible for a refund, you must request a refund within two (2) days from the date of purchase, unless otherwise specified in the specific refund terms applicable to the product or service.
2.1 Refund Requests: To request a refund, please contact our customer support team using the contact information provided on our website. We may require additional information or documentation to process your refund request.
2.2 Refund Approval: We will review your refund request and determine whether you are eligible for a refund based on the applicable refund policy and terms. We reserve the right to refuse or limit refunds in cases of suspected abuse or fraud.
2.3 Refund Methods: Approved refunds will be issued using the original payment method used for the purchase, unless otherwise agreed upon. Refunds may take a reasonable processing time to be reflected in your account or statement.
The following items are generally non-refundable unless otherwise specified in the applicable refund terms:
If you are not satisfied with our decision regarding your refund request, please contact our customer support team to discuss the matter further. We will make every effort to address your concerns and find a satisfactory resolution.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our website. We encourage you to review this Policy periodically to stay informed about our refund procedures and any updates.